We offer a 15-day return policy, allowing you to request a return within 15 days of receiving your item.

To qualify for a return, the item must be in its original condition and packaging. Please retain your receipt or proof of purchase.

To initiate a return, contact us at katie@katiegeppert.com.

Once your return is approved, you will need to arrange and pay for the return shipping. Upon receiving and approving the returned product, we will issue a full refund, minus the return shipping cost.

Items sent back without prior approval will not be accepted. For any return inquiries, please reach out to us at katie@katiegeppert.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

Exceptions / Non-returnable Items

Certain items cannot be returned, including custom products (special orders or personalised items), sale items, and gift cards. For questions about specific items, please contact us at katie@katiegeppert.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.